Scenarios
Samantha Wright
While scrolling through Instagram, Samantha sees an ad for stylish sneakers. She quickly opens the online store app to find the item.
Samantha is greeted with a clean interface and fast loading speed, which allows her to start searching for the sneakers immediately. She uses the predictive search feature to find them.
Samantha reviews the product page, appreciating the high-quality images and detailed descriptions. She easily selects her size and color, with clear information about stock and delivery times.
Samantha quickly completes her purchase using her saved payment information and a discount code from the Instagram post.
Samantha gets a confirmation email with suggestions for similar products, such as accessories that match her new sneakers.
Alex Davidson
Alex is on his desktop, reading tech blogs to compare the latest laptops. He is linked to the online store.
Alex utilizes the site's product comparison tool to differentiate between various laptop models based on specs and performance.
Alex reads through user reviews and watches embedded videos to understand the real-world performance of the laptops he's considering.
Confident in his choice, Alex adds his preferred laptop to the cart and proceeds to checkout, entering his shipping and payment details.
Alex receives a confirmation email, which includes helpful setup suggestions for his new laptop, enhancing his post-purchase experience.